Jessica Liu
About Jessica Liu
Jessica Liu is a Support Specialist currently employed at FreshBooks in Toronto, Ontario, Canada. She has a background in technical support and sales, with previous roles at Apple and TOPSHOP TOPMAN.
Work at FreshBooks
Jessica Liu has been employed at FreshBooks as a Support Specialist since 2021. In this role, she provides assistance to customers, addressing inquiries and resolving issues related to the company's accounting software. Her experience in customer support contributes to her effectiveness in this position.
Previous Experience at Apple
Before joining FreshBooks, Jessica Liu held multiple positions at Apple. She worked as a Technical Specialist for 8 months in 2021, where she provided technical support to customers. Prior to that, she served as a Genius Administrator for 1 year from 2019 to 2020, and as an Operations Specialist for 6 months from 2018 to 2019. Additionally, she worked as a Specialist for 1 year from 2017 to 2018, gaining extensive experience in customer service and technical support.
Early Career at TOPSHOP TOPMAN
Jessica Liu began her career as a Sales Advisor at TOPSHOP TOPMAN from 2016 to 2017. In this role, she engaged with customers, assisted with sales, and contributed to the overall shopping experience in the retail environment.
Education and Expertise
Jessica Liu studied at York University, where she earned an Honours Bachelor of Arts degree in English Literature. This educational background has equipped her with strong communication skills and a critical understanding of literature, which may enhance her capabilities in customer support roles.