John Coyle
About John Coyle
John Coyle is a Support Manager at FreshBooks, where he has worked since 2017. He has a diverse background in videography, photography, and technical support, with previous roles at Apple Retail and WSI Internet Consulting.
Work at FreshBooks
John Coyle has been employed at FreshBooks as a Support Manager since 2017. In this role, he utilizes his expertise in adult learning principles to enhance team training and development. Coyle applies his facilitation skills to effectively lead and manage his team, ensuring high-quality support for FreshBooks' clients. His background in technology and customer service contributes to his ability to address complex issues and provide solutions.
Previous Experience in Education
Before joining FreshBooks, John Coyle worked as a Teacher's Assistant at the University of Windsor from 2000 to 2002. During this two-year period, he supported faculty and students in the Communications Studies department. This experience provided him with foundational skills in education and adult learning, which he continues to apply in his current role.
Career at Apple Retail
Coyle spent twelve years at Apple Retail, where he held the position of Lead Genius from 2005 to 2017. In this capacity, he was responsible for providing technical support and training to customers, enhancing their experience with Apple products. His tenure at Apple allowed him to develop strong technical skills and customer service expertise.
Videography and Editing Background
John Coyle has a robust background in videography and photography. He worked as a Videographer and Editor at WSI Internet Consulting from 2003 to 2005. His skills in video editing and motion graphics indicate a creative and technical proficiency that complements his managerial capabilities. This diverse skill set enhances his effectiveness in various roles throughout his career.
Educational Qualifications
John Coyle earned an Honours Bachelor of Arts in Communications Studies from the University of Windsor, where he studied from 1998 to 2002. His education provided him with a solid foundation in communication principles, which he applies in his professional roles. This academic background supports his expertise in adult learning and team development.