Lucile Ployet
About Lucile Ployet
Lucile Ployet is a Support Team Lead at FreshBooks in Toronto, Ontario, Canada, where she has worked since 2021. She has a background in tourism management and has held various roles in customer support and account development.
Work at FreshBooks
Lucile Ployet currently holds the position of Support Team Lead at FreshBooks, a role she has occupied since 2021. In this capacity, she oversees the support team, ensuring effective customer service and support operations. Prior to her current role, she worked as a Support Specialist at FreshBooks from 2020 to 2021, where she gained experience in addressing customer inquiries and resolving issues. Her tenure at FreshBooks has contributed to her expertise in customer support within the software industry.
Education and Expertise
Lucile Ployet has a strong educational background in tourism and management. She studied at Université Paris Descartes, where she earned a Licence professionnelle in Management Européen de Produits Touristiques from 2012 to 2013. Additionally, she attended ETS Paris, achieving a BTS in Ventes et Productions Touristiques from 2010 to 2012. In 2016, she completed a formation de perfectionnement d'anglais at Univers des Langues, enhancing her English language skills. This educational foundation supports her professional roles in customer support and team leadership.
Background
Lucile Ployet has diverse work experience in customer support and sales. She began her career as an Assistant Commercial at Végétal Rungis for three months in 2018. Following this, she worked as an Account Development Representative at Enterprise Holdings from 2018 to 2020, where she developed skills in account management and customer relations. Her transition to FreshBooks marked a shift towards a focus on customer support, where she has continued to develop her career.
Previous Work Experience
Before her current role at FreshBooks, Lucile Ployet worked in various positions that contributed to her professional development. At Végétal Rungis, she served as an Assistant Commercial for three months in 2018. She then spent two years at Enterprise Holdings as an Account Development Representative from 2018 to 2020. These roles provided her with valuable experience in customer interaction and sales processes, which she later applied in her support roles at FreshBooks.