Lyle O'neill
About Lyle O'neill
Lyle O'Neill is an Account Manager at FreshBooks, where he has worked since 2018 in the Toronto, Canada area. He has a background in mediation and alternative dispute resolution, along with a solid foundation in sociology and psychology, which aids in his client relationship management.
Work at FreshBooks
Lyle O'Neill has been serving as an Account Manager at FreshBooks since 2018. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His tenure at FreshBooks spans six years, during which he has developed a deep understanding of the company's products and services. Located in the Toronto, Canada Area, Lyle utilizes his skills in mediation and alternative dispute resolution to enhance client interactions and resolve issues effectively.
Education and Expertise
Lyle O'Neill holds a Bachelor of Arts (BA) in Sociology and Psychology from Nipissing University, where he studied from 2005 to 2009. He furthered his education by obtaining a Graduate Certificate in Mediation and Alternative Dispute Resolution from Durham College, completing this program from 2011 to 2012. His academic background provides him with a comprehensive understanding of human behavior, which supports his work in account management.
Background
Lyle O'Neill has extensive experience in computer sales, both inbound and outbound, across North America. This experience has equipped him with a strong foundation in sales techniques and customer engagement strategies. His background in sociology and psychology enhances his ability to understand client needs and manage relationships effectively, making him a valuable asset in his role as an Account Manager.
Mediation and Alternative Dispute Resolution Skills
Lyle O'Neill possesses a strong background in mediation and alternative dispute resolution. His training in this area complements his role in account management, allowing him to navigate complex client interactions and resolve disputes efficiently. This skill set is particularly beneficial in maintaining positive client relationships and ensuring a high level of customer satisfaction.