Mary Grace Antonio
About Mary Grace Antonio
Mary Grace Antonio is a Senior Manager of Support Operations at FreshBooks, where she has worked since 2018. She previously held various support management roles at FreshBooks from 2010 to 2018 and earned a Bachelor of Mathematics from the University of Waterloo.
Work at FreshBooks
Mary Grace Antonio has been with FreshBooks since 2010, holding various positions within the support operations team. She initially joined as a Support Manager, a role she held for five years until 2015. Following this, she served as the Manager of Support Operations for three years, from 2015 to 2018. In 2018, she advanced to the position of Senior Manager of Support Operations, where she continues to work. Throughout her tenure, she has contributed to enhancing customer support processes and operational efficiency.
Education and Expertise
Mary Grace Antonio earned a Bachelor of Mathematics from the University of Waterloo, where she studied Computational Mathematics, Combinatorics, and Optimization. Her education has provided her with a strong foundation in analytical and problem-solving skills, which she applies in her current role in support operations. This academic background supports her expertise in managing complex support systems and improving operational strategies.
Background
Mary Grace Antonio is based in the Toronto, Canada Area. She has dedicated a significant portion of her career to the field of support operations, particularly within FreshBooks. Her experience spans over a decade in support management roles, reflecting her commitment to customer service and operational excellence.
Career Progression
Mary Grace Antonio's career at FreshBooks demonstrates a clear trajectory of growth and increasing responsibility. Starting as a Support Manager in 2010, she developed her skills and knowledge in customer support. After five years, she transitioned to Manager of Support Operations, where she focused on enhancing team performance and customer satisfaction. In 2018, she was promoted to Senior Manager of Support Operations, indicating recognition of her leadership and operational capabilities.