Paul Lam
About Paul Lam
Paul Lam is a Customer Support Specialist with a strong background in web development and entrepreneurship. He has worked at FreshBooks since 2018 and holds a Bachelor of Commerce from Ryerson University.
Work at FreshBooks
Paul Lam has been employed at FreshBooks as a Customer Support Specialist since 2018. His role involves assisting customers with inquiries and providing solutions to enhance their experience with the company's services. Prior to his current position, he worked at FreshBooks from 2015 to 2017, also as a Customer Support Specialist. His experience at FreshBooks spans a total of six years, during which he has developed a strong understanding of customer needs and the company's offerings.
Education and Expertise
Paul Lam completed a Bachelor of Commerce (BCom) in Entrepreneurship/Entrepreneurial Studies at Ryerson University from 2010 to 2014. He further enhanced his technical skills by participating in a Web Development Immersive program at Bitmaker, which he completed in 2017 over 11 months. This combination of business education and technical training equips him with a unique skill set that aids in effectively addressing customer needs.
Background
Paul Lam has a background that integrates both technical and business education. His studies in entrepreneurship provide him with insights into innovative problem-solving, while his web development training at Bitmaker strengthens his technical capabilities. This diverse background supports his role in customer support, enabling him to understand and resolve customer issues efficiently.
Achievements
While specific achievements are not detailed, Paul Lam's extensive experience in customer support at FreshBooks and his educational background suggest a strong capability in addressing customer inquiries and enhancing user satisfaction. His dual focus on technical skills and business acumen positions him well within the customer support field.