Robyn Fitzpatrick
About Robyn Fitzpatrick
Robyn Fitzpatrick is a Senior Team Lead at FreshBooks in Toronto, Ontario, with extensive experience in employee training, particularly in customer service and retail. She holds a Bachelor of Social Science with honors in Leisure Studies from the University of Ottawa and has a strong background in inclusive program development.
Work at FreshBooks
Robyn Fitzpatrick has been employed at FreshBooks since 2020, currently holding the position of Senior Team Lead. In this role, she oversees a team and is responsible for enhancing customer support operations. Prior to her current position, she served as Team Lead at FreshBooks from 2018 to 2020. Her experience in this company highlights her expertise in Software as a Service (SAAS) platforms and her commitment to improving customer service.
Education and Expertise
Robyn Fitzpatrick earned a Bachelor of Social Science with honors in Leisure Studies from the University of Ottawa, where she studied from 2005 to 2010. Her educational background provides a strong foundation for her work in employee training and inclusive program development, particularly in parks and recreation. This academic experience complements her professional skills in customer service training and management.
Background
Before joining FreshBooks, Robyn Fitzpatrick held several management positions in various organizations. She worked as a Store Manager at Starbucks from 2010 to 2013 in the Niagara region, where she gained valuable experience in retail management. Additionally, she served as Manager at Elle Fitness and Social from 2017 to 2018, further developing her leadership and operational skills.
Achievements in Employee Training
Robyn Fitzpatrick possesses extensive experience in employee training, particularly in customer service and retail environments. Her focus on inclusive program development in parks and recreation has allowed her to create training programs that cater to diverse groups. This experience has contributed to her effectiveness in enhancing customer support operations in her current role at FreshBooks.