Robyn Zogala
About Robyn Zogala
Robyn Zogala is a Support Manager at FreshBooks, where she has worked since 2022. She has a background in employee training and inclusive program development, along with experience in customer support operations within Software as a Service companies.
Work at FreshBooks
Robyn Zogala has held multiple positions at FreshBooks, a company specializing in financial software for small businesses. She began her tenure as Team Lead from 2018 to 2020, where she developed her leadership skills. Following this role, she served as Senior Team Lead from 2020 to 2022, contributing to the enhancement of customer support operations. In 2022, she transitioned to the role of Support Manager, where she continues to oversee support initiatives. Her experience at FreshBooks spans over four years, reflecting her commitment to improving customer service within the organization.
Education and Expertise
Robyn Zogala earned a Bachelor of Social Science with honors in Leisure Studies from the University of Ottawa, studying from 2005 to 2010. Her academic background has provided her with a strong foundation in program development, particularly in parks and recreation. In addition to her educational qualifications, she possesses expertise in employee training, which has been a significant aspect of her professional skill set. This combination of education and expertise supports her effectiveness in managing teams and developing inclusive programs.
Background
Robyn Zogala has a diverse professional background that includes roles in various sectors. Before her time at FreshBooks, she worked as a Store Manager at Starbucks from 2010 to 2013 in the Niagara region, where she gained experience in retail management. She later served as Manager at Elle Fitness and Social from 2017 to 2018, further enhancing her leadership capabilities. Her career path reflects a consistent focus on customer service and team management across different industries.
Achievements
Throughout her career, Robyn Zogala has demonstrated a commitment to enhancing customer support operations, particularly within Software as a Service (SAAS) companies. Her roles at FreshBooks, including Senior Select Support Team Lead, have involved significant contributions to improving service delivery. Additionally, her background in inclusive program development in parks and recreation showcases her ability to create environments that cater to diverse community needs. These achievements highlight her effectiveness in both management and support roles.