Shoshannah Cooper Porter
About Shoshannah Cooper Porter
Shoshannah Cooper Porter is an Associate Product Manager at FreshBooks, where she has worked since 2022. She has a diverse background in customer support and sales, with previous roles at Old Navy, Nasco Staffing Solutions, and Sporting Life.
Work at FreshBooks
Shoshannah Cooper Porter has been employed at FreshBooks since 2018, holding various roles within the organization. She started as a Support Specialist from 2018 to 2019, then transitioned to a Technical Support Specialist from 2019 to 2021. Following this, she served as a Technical Support Team Lead from 2021 to 2022. Currently, she works as an Associate Product Manager, a position she has held since 2022. Her progression within FreshBooks highlights her expertise in customer support and product management.
Education and Expertise
Shoshannah Cooper Porter has been pursuing a degree in Philosophy at the University of Toronto since 2007. Her academic background provides her with critical thinking and analytical skills, which are valuable in her roles in product management and technical support. The combination of her education and work experience contributes to her understanding of user needs and product development.
Background
Shoshannah Cooper Porter has a diverse work history that includes positions in retail and staffing. She worked as a Sales Associate at Old Navy for three months in 2007 and at Sporting Life for three years from 2008 to 2011. In 2015, she was employed as a General Laborer at Nasco Staffing Solutions for two months. This varied experience has equipped her with strong customer service skills and adaptability in different work environments.
Career Progression
Shoshannah Cooper Porter's career has shown a clear trajectory in the tech industry, particularly at FreshBooks. Starting as a Support Specialist, she quickly advanced to Technical Support Specialist and then to Technical Support Team Lead. Her current role as Associate Product Manager reflects her growth and increasing responsibilities within the company. This progression illustrates her commitment to professional development and her ability to take on new challenges.