Theresa L.
About Theresa L.
Theresa L. is a QA Analyst at FreshBooks in Toronto, Canada, where she has worked since 2012. She holds a B.Sc. (Hons) in Life Science, Botany, and Anthropology from the University of Toronto and has a diverse background in customer service and accounting.
Work at FreshBooks
Theresa L. has been employed at FreshBooks as a QA Analyst since 2012. Over her 12 years with the company, she has developed a comprehensive understanding of its products and services. Her role involves ensuring the quality and functionality of software, contributing to the overall user experience. Prior to her current position, she worked as a Support Specialist at FreshBooks for one year, which provided her with valuable insights into customer interactions and support processes.
Education and Expertise
Theresa L. earned a Bachelor of Science with Honours from the University of Toronto, where she studied Life Science, Botany, and Anthropology from 2003 to 2008. This educational background equips her with a strong analytical perspective, particularly beneficial in her role as a QA Analyst. Her studies in life sciences and anthropology enable her to approach quality assurance processes with a unique viewpoint, enhancing her analytical skills.
Background
Before joining FreshBooks, Theresa L. held various positions that contributed to her professional development. She worked as an Accounts Receivable Clerk at Eagle Ridge Paper/Asia Pulp and Paper from 2010 to 2011. Prior to that, she served as a Sales Supervisor at OKAIDI from 2008 to 2010. These roles provided her with extensive experience in customer service and accounting, which are valuable assets in her current position.
Professional Experience
Theresa L. has a diverse professional background that spans customer service, accounting, and quality assurance. Her experience as a Sales Supervisor at OKAIDI and as an Accounts Receivable Clerk at Eagle Ridge Paper/Asia Pulp and Paper has equipped her with skills in managing customer relationships and financial processes. This blend of experience supports her effectiveness as a QA Analyst, where understanding customer needs is crucial.