Theresa Lee
About Theresa Lee
Theresa Lee is a QA Analyst at FreshBooks, where she has worked for over a decade after transitioning from a Support Specialist. She holds a B.Sc. (Hons) from the University of Toronto and has a background in life sciences and anthropology, contributing to her analytical skills.
Work at FreshBooks
Theresa Lee has been a member of the FreshBooks team since 2012, currently holding the position of QA Analyst. She transitioned from a Support Specialist role, demonstrating her adaptability and growth within the company. Over her tenure, she has developed a deep understanding of FreshBooks' products and services, contributing to her effectiveness in quality assurance. Her long-standing experience at FreshBooks highlights her commitment to the organization and its mission.
Previous Experience
Prior to her role at FreshBooks, Theresa Lee worked in various positions that contributed to her skill set. She served as a Sales Supervisor at OKAIDI from 2008 to 2010 for two years. Following that, she worked as an Accounts Receivable Clerk at Eagle Ridge Paper/Asia Pulp and Paper from 2010 to 2011 for one year. Her experience in customer service and accounting has equipped her with a comprehensive understanding of client needs and operational processes.
Education and Expertise
Theresa Lee earned her Bachelor of Science with Honours (B.Sc. Hons) from the University of Toronto, where she studied Life Science, Botany, and Anthropology from 2003 to 2008 for five years. This academic background provides her with a unique analytical perspective that she applies in her QA Analyst role. Her education in life sciences and anthropology may enhance her ability to analyze data and understand user experiences.
Background
Theresa Lee has a diverse professional background that includes roles in customer service, sales, and accounting. Her career began with a focus on customer interaction, which has been integral to her development as a QA Analyst. The combination of her work experiences and educational background allows her to approach quality assurance with a well-rounded perspective, ensuring that customer needs are met effectively.
Achievements at FreshBooks
Having worked at FreshBooks for over a decade, Theresa Lee has gained extensive experience in quality assurance. Her transition from Support Specialist to QA Analyst reflects her professional growth and dedication to the company. Her long tenure indicates a strong familiarity with the company's operations, contributing to her effectiveness in her current role.