Tony Ho
About Tony Ho
Tony Ho is a Technical Support Team Lead at FreshBooks, where he has worked since 2015. He has a background in customer support and supply chain management, with a Bachelor's degree in History from Wilfrid Laurier University.
Work at FreshBooks
Tony Ho has been with FreshBooks since 2015, currently serving as the Technical Support Team Lead. In this role, he manages a team that supports a cloud accounting application utilized by over 5 million users worldwide. His previous position at FreshBooks was as a Technical Support Specialist, where he worked for one year from 2014 to 2015. His contributions have been significant in enhancing the company's customer service reputation, which has led to recognition for extraordinary customer service.
Previous Experience at Spin Master
Before joining FreshBooks, Tony Ho worked at Spin Master, a global toy and entertainment company. He held two positions during his tenure from 2011 to 2014. Initially, he served as a Consumer Care and Shipping representative for two years, followed by a role as a Supply Chain Specialist for one year. His experience at Spin Master provided him with a solid foundation in customer care and supply chain management.
Education and Expertise
Tony Ho studied at Wilfrid Laurier University, where he earned a Bachelor of Arts degree in History from 2006 to 2011. He also attended Central Commerce Collegiate Institute from 2002 to 2006. His educational background, combined with his professional experience, has equipped him with skills in CRM and data analysis, which are essential for supporting FreshBooks' operations in over 120 countries.
Background
Tony Ho began his career as an Administrator at Consumer Vision, where he worked from 2004 to 2006. This early experience contributed to his understanding of administrative processes and customer support. His career path reflects a consistent focus on roles that enhance customer service and operational efficiency.