Varun Arora
About Varun Arora
Varun Arora is a Support Team Lead at FreshBooks with over seven years of experience in customer service and client relationship management. He has held various roles in notable companies, including TheSocialMedwork and Mercer, and possesses a strong background in coaching and change management.
Current Role at FreshBooks
Varun Arora currently serves as the Support Team Lead at FreshBooks, a position he has held since 2022. In this role, he is responsible for overseeing the customer support team, ensuring high-quality service delivery, and managing client relationships. His focus includes engaging with clients and team members to meet and exceed key performance indicators (KPIs) and service level agreements (SLAs). Varun's leadership style emphasizes adaptability, allowing him to effectively coach team members with different personality types.
Previous Experience at FreshBooks
Prior to his current role, Varun Arora worked at FreshBooks as a Senior Customer Support Representative from 2021 to 2022. During this time, he was part of the Team Leader Development Pool, which provided him with opportunities to enhance his leadership skills. His tenure at FreshBooks has contributed to his extensive experience in customer service and support, further solidifying his expertise in client relationship management.
Experience at TheSocialMedwork
Varun Arora worked as a Patient Support Manager at TheSocialMedwork from 2019 to 2020. In this role, he was responsible for managing patient support services, ensuring that clients received the necessary assistance and guidance. His experience in this position added to his skill set in managing client relationships and delivering high-standard services.
Background in Customer Service Management
Varun Arora has over seven years of experience in the contact center environment, focusing on customer service. His career includes roles such as Team Lead at Mercer from 2013 to 2017 and Team Manager/Coach at Asurion from 2017 to 2018. Throughout his career, he has demonstrated a proven track record in change management and has effectively engaged with clients and teams to achieve operational goals.
Education and Expertise
Varun Arora holds a Master's degree in Biotechnology from La Trobe University, which he completed from 2007 to 2009. He also earned a Bachelor's degree in Biotechnology from Amity Education Group between 2004 and 2006. His educational background complements his professional experience, providing him with a strong foundation in analytical thinking and problem-solving, which are essential in customer support and management roles.