Zac Thompson
About Zac Thompson
Zac Thompson is a Support Specialist with a strong background in business development and customer relationship management. He has held various roles in customer service and sales across multiple companies, including FreshBooks and Shaw Communications, and holds a Bachelor of Business Administration with a major in Marketing.
Work at FreshBooks
Zac Thompson has been employed at FreshBooks as a Support Specialist since 2021. In this role, he focuses on providing assistance and solutions to customers, leveraging his expertise in customer relationship management and sales strategy. His tenure at FreshBooks has contributed to his professional development and enhanced his skills in customer experience and project management.
Previous Experience at 95 Media Co.
Before joining FreshBooks, Zac Thompson worked at 95 Media Co. as a Sales and Service Consultant for four months in 2018. This position allowed him to gain experience in sales and customer service, further developing his skills in business development and customer engagement.
Career at Shaw Communications
Zac Thompson's career includes significant experience at Shaw Communications, where he held the position of Customer Solutions Expert. He worked in this role for ten months in 2016, focusing on outbound sales, and later served on the Winback Customer Retention Team for one year until 2017. His work at Shaw Communications enhanced his capabilities in customer retention and sales strategies.
Education and Expertise
Zac Thompson studied at Okanagan College, where he majored in Marketing and earned a Bachelor of Business Administration from 2012 to 2015. His academic background provides a strong foundation for his career in business development, customer relationship management, and sales strategy.
Background in Customer Support and Marketing
Zac Thompson has a diverse background in customer support and marketing. He served as a Sales and Customer Support Expert at The No Pants Project for nine months in 2018 and completed a Social Media Marketing Internship at Wild and Wise® Women Enterprises, Inc. for three months in 2015. These roles contributed to his experience in customer experience, training, and project management.