Anita Lucien
About Anita Lucien
Anita Lucien is a Customer Success Manager at Freterium, where she has worked since 2021. She specializes in logistics cycle management and real-time delivery execution, leveraging technology to enhance operational efficiency.
Work at Freterium
Anita Lucien has served as the Customer Success Manager at Freterium since 2021. In this role, she has focused on enhancing customer experiences within the logistics sector. She has implemented automated invoice reconciliation processes, streamlining the logistics cycle management. Additionally, she has facilitated the management of both internal fleets and external transport providers through an intuitive software interface. Her contributions include the development of real-time delivery execution management, utilizing IoT sensors and GPS beacons to optimize delivery routes based on current traffic conditions. Anita has also played a key role in integrating a holistic digital platform, adapting to varying logistical complexities.
Education and Expertise
Anita Lucien studied at ISCAM - Institut Supรฉrieur de la Communication, des Affaires et du Management, where she focused on international marketing. She completed her Master 2 (M2) degree from 2018 to 2020. This educational background has equipped her with the knowledge and skills necessary for her roles in customer success and logistics management. Her expertise includes real-time delivery execution management and the use of data collection and dashboard KPIs to enhance logistics performance.
Background
Before joining Freterium, Anita Lucien worked as a Business Analyst at Intellis from 2019 to 2020 in Ville de Paris, รle-de-France. Following this position, she served as a Consultante Complex Sales Operations at Rashรดmon International for seven months in 2020. These roles provided her with valuable experience in analyzing business processes and managing complex sales operations, contributing to her current capabilities in customer success management.
Achievements in Logistics Management
Anita Lucien has made significant contributions to logistics management through her role at Freterium. She has successfully implemented automated processes that enhance efficiency within the logistics cycle. Her work with IoT sensors and GPS beacons has improved delivery execution management, allowing for optimized routing based on real-time traffic data. Additionally, her ability to integrate digital platforms quickly has demonstrated her capacity to adapt to the complexities of logistics operations.