étienne Dubois
About étienne Dubois
Étienne Dubois is a Manager of Customer Success at Freterium, where he has implemented various innovations to enhance delivery processes and customer satisfaction. He holds a Master 2 in Digital Marketing from Université de Paris and previously worked in a similar role at Rashômon International.
Work at Freterium
Étienne Dubois has been serving as the Manager of Customer Success at Freterium since 2022. In this role, he has focused on enhancing customer experience and operational efficiency. He streamlined the process of uploading delivery notes and reconciling invoices, which significantly reduced administrative delays and errors. Additionally, he introduced features such as automatic delivery zone entry detection and recipient notifications, which improved delivery accuracy and customer satisfaction. His work also includes implementing real-time delivery management utilizing IoT sensors and GPS beacons to optimize delivery routes.
Education and Expertise
Étienne Dubois studied at Université de Paris, where he specialized in digital marketing and earned a Master 2 (M2) degree. His educational background provides him with a solid foundation in marketing principles and customer engagement strategies, which he applies in his current role at Freterium. His expertise in customer success management is complemented by his experience in logistics and technology integration.
Background
Before joining Freterium, Étienne Dubois worked as the Manager of Customer Success at Rashômon International from 2019 to 2021. During his time there, he focused on enhancing customer relationships and service delivery. His experience in Ville de Paris, Île-de-France, France, has contributed to his understanding of the logistics landscape and customer needs.
Achievements
At Freterium, Étienne Dubois has been instrumental in developing a collaborative platform that integrates all stakeholders in the logistics ecosystem. This initiative has enhanced service quality and operational efficiency. He has also implemented innovative solutions such as a bi-directional delivery app that optimizes delivery routes based on real-time traffic conditions, showcasing his commitment to improving customer success and operational performance.