Cristina Pantea
About Cristina Pantea
Cristina Pantea is a Customer Service Specialist at Freudenberg Performance Materials, with extensive experience in customer service, translation, marketing, and human resources.
Current Role at Freudenberg Performance Materials
Cristina Pantea has been serving as a Customer Service Specialist at Freudenberg Performance Materials since 2014. In her role, she manages customer portfolios specifically for the UK market. Utilizing SAP for processing orders and managing customer information, she works closely with Sales, Logistics, Production, and Accounts Receivables teams to ensure customer satisfaction. Her responsibilities also include opening new customer accounts and managing customer complaints. A focus on continuous improvement characterizes her work ethic, aiming to exceed customer expectations consistently.
Previous Experience at Strawberrynet
From 2012 to 2014, Cristina Pantea worked as a Customer Service Representative at Strawberrynet. During her two-year tenure, she gained valuable experience in customer service that laid the foundation for her subsequent roles. At Strawberrynet, she was responsible for addressing customer inquiries and resolving issues, providing her with a solid grounding in customer relations.
Freelance Translator Work
Between 2011 and 2014, Cristina Pantea worked as a Freelance Translator. This role allowed her to hone her language and communication skills while offering her flexibility and the opportunity to work on a variety of projects. Her experience as a Freelance Translator broadened her understanding of client needs and bolstered her ability to handle diverse tasks independently.
Academic Background and Qualifications
Cristina Pantea has an extensive academic background. She earned a Master's degree in Hotel, Motel, and Restaurant Management from Transilvania University of Brasov between 2011 and 2013. Prior to that, she obtained a Bachelor's degree in American/United States Studies/Civilization from Babes-Bolyai University, where she studied from 2004 to 2008. She also holds a High School Diploma in Social Sciences from National College Andrei Saguna, which she achieved between 2000 and 2004. Her diverse educational qualifications have equipped her with a comprehensive skill set useful in her various professional roles.
Early Career Roles
Cristina Pantea's early career included roles such as Marketing And Public Relations Assistant at S.C. Carfil S.A. from 2010 to 2011, and Human Resources Consultant at S.C. Gran-MN S.R.L. from 2008 to 2009. These positions allowed her to develop a strong foundation in marketing, public relations, and human resources, skills that have been beneficial in her subsequent customer service roles. Each role contributed to her multifaceted expertise and understanding of different business functions.