Siegfried Franz
About Siegfried Franz
Siegfried Franz is the Customer Service Manager for the Apparel Division at Freudenberg Performance Materials in Brasov County, Romania.
Title
Siegfried Franz holds the position of Customer Service Manager / Apparel Division at Freudenberg Performance Materials. In this role, he directly reports to the Sales Director Europe, indicating significant responsibility within the company.
Current Company and Position
Siegfried Franz is currently employed at Freudenberg Performance Materials in Brasov County, Romania, where he has worked since 2015. As the Customer Service Manager for the Apparel Division, he coordinates the activities of three customer service departments and manages a team of 27 members. His role involves creating strategies, processes, and implementation plans to enhance customer service operations.
Previous Positions at Freudenberg Group
Before his current role, Siegfried Franz worked at Freudenberg Group in Brasov County, Romania. From 2011 to 2014, he served as the Head of Customer Service Department(s). Prior to that, he was a Customer Service Agent for the company from 2009 to 2010. These roles provided him with extensive experience in customer service, leading to his current managerial position.
Marketing Assistant at Transilvania Expres
Siegfried Franz worked as a Marketing Assistant at Transilvania Expres from 2007 to 2009. His responsibilities in this role were foundational in shaping his understanding of customer dynamics and marketing strategies, which have been beneficial in his subsequent roles in customer service management.
Education and Expertise
Siegfried Franz earned a Master's Degree in Management from Universitatea „Spiru Haret” din București, completing his studies in 2014. He also holds a Bachelor's degree in Marketing from Universitatea Transilvania din Brașov, completed in 2008. His educational background is complemented by his high school education at Liceul Teoretic „Johannes Honterus” Brasov, where he graduated in 2005.
Leadership Role
As part of the European Leadership Team at Freudenberg Performance Materials, Siegfried Franz contributes to strategic decision-making and leadership within the organization. His role involves coaching and professionally developing department heads, fostering leadership and growth within the team. He also participates in various project teams responsible for major projects, demonstrating his versatility and project management skills.