Bertrand Debut
About Bertrand Debut
Bertrand Debut is an IT Support Engineer with extensive experience in technical support roles, primarily at Apple. He currently works at Front, managing hardware and software systems while ensuring operational efficiency in collaboration tools.
Current Role at Front
Bertrand Debut currently serves as an IT Support Engineer at Front, a position he has held since 2021. In this role, he is responsible for managing the hardware lifecycle for laptops, which includes making decisions regarding repair and replacement. He oversees the onboarding and offboarding processes for systems and personnel, utilizing automation tools such as Google Workplace and Onelogin. Additionally, he manages software updates and app deployment through tools like MDM, Adigy, and Intune. Bertrand also acts as an escalation point for complex IT issues, providing support for various SaaS applications including Dropbox, Zoom, and Office365.
Previous Experience at Apple
Bertrand Debut has extensive experience with Apple, where he held multiple roles from 2015 to 2021. He began as an iOS Advisor for five months in Cork in 2015, then transitioned to Senior Advisor for two years in Cork until 2017. Following this, he worked as a Mac Genius in the Paris Area from 2018 to 2021. In 2017, he briefly served as a Technical Expert in the Paris Area for one year. His diverse roles at Apple provided him with a solid foundation in technical support and customer service.
Background in IT and Compliance
Before his tenure at Apple, Bertrand Debut worked in various roles that contributed to his IT and compliance expertise. He served as a Compliance Analyst and Fraud Analyst at PayPal from 2014 to 2015 and 2013 to 2014, respectively, in Dublin. Additionally, he worked at Playtech as a Team Leader for Fraud Prevention from 2009 to 2012 in Tel Aviv. His background in these positions equipped him with skills in risk management and system integrity, which he applies in his current role.
Educational Qualifications
Bertrand Debut studied at Université de Valenciennes et du Hainaut-Cambrésis, where he focused on Sciences Humaines et Sociales and achieved a DEUG from 1998 to 2001. He also attended AFPA, where he studied to become a Secretaire Assistant, earning a Certificat d'Aptitude in 2004. Earlier in his education, he attended College/Lycee Notre Dame de Grace from 1991 to 1997. His educational background has contributed to his professional development in both IT and management.
Experience in Hospitality Management
Prior to his IT career, Bertrand Debut worked in the hospitality industry as an Assistant Hotel Manager at Accor. He held this position for two years in Bailleul from 2002 to 2004 and another two years in Santeny from 2004 to 2006. This experience provided him with valuable skills in customer service and team management, which are beneficial in his current IT support role.