Chiêu Anh Lefevre
About Chiêu Anh Lefevre
Chiêu Anh Lefevre serves as the Partner & Success Lead at Front, where he focuses on enhancing customer engagement and retention. He has extensive experience in customer success roles across various companies, including Marin Software and TradeDoubler.
Current Role at Front
Chiêu Anh Lefevre serves as Partner & Success Lead at Front, a position he has held since 2023. In this role, he focuses on enhancing customer retention through improved product engagement and adoption. His responsibilities include driving best-in-class customer experiences and ensuring high retention levels by prioritizing customer needs.
Previous Experience at Marin Software
Chiêu Anh Lefevre has extensive experience at Marin Software, where he held multiple roles. He was the Sr. Director of Customer Success for Southern Europe from 2016 to 2018 and previously served as Director of Customer Success for Southern Europe for a brief period in 2015. He also worked as Sr. Online Marketing Manager from 2012 to 2014 and as Associate Director of Customer Engagement from 2014 to 2015. His tenure at Marin Software contributed to his expertise in customer success strategies.
Background in Customer Success
Chiêu Anh Lefevre has a strong background in customer success, having worked in various capacities across different organizations. He was Customer Success EMEA at Front from 2018 to 2023, and prior to that, he held positions at TradeDoubler and Esearchvision. His focus has consistently been on delivering exceptional customer experiences and driving product engagement.
Educational Qualifications
Chiêu Anh Lefevre holds a Master's degree in Business Management from Université Paris Cité, which he completed in 2004. He also earned a Bachelor's degree in Economics and Management from Université Paris Nanterre in 2002. His educational background provides a solid foundation for his career in customer success and management.
Early Career Development
Chiêu Anh Lefevre began his career in marketing and account management. He worked as a Marketing Assistant at Veolia Water in 2003 and as an Internet Market Research Executive at Lagardère Publicité in 2004. He transitioned into account management roles at Esearchvision and The Search Works, where he developed skills in client relations and business development.