Donna Hall Page
About Donna Hall Page
Donna Hall Page is an EMEA Customer Support Representative at Front, with a background in customer engagement and support management at companies like Noom Inc. and Apple. She is recognized for her proactive approach to resolving issues and her commitment to developing support teams.
Current Role at Front
Donna Hall Page currently serves as the EMEA Customer Support Representative at Front, a position she has held since 2022. In this role, she focuses on providing customer support across the EMEA region. Her responsibilities include addressing customer inquiries and ensuring a high level of satisfaction. Donna's proactive approach to resolving issues contributes to the overall effectiveness of the support team.
Previous Experience at Noom Inc.
Prior to her current role, Donna Hall Page worked at Noom Inc. in various capacities from 2019 to 2021. She began as a User Support Specialist for six months, then advanced to Support Team Lead for one year, and finally served as Support Manager in 2021 for nine months. During her time at Noom, she focused on customer engagement and support, enhancing the overall customer experience.
Experience at Nike and The Phone Stores
Donna has previous experience in retail, having worked as a Sales Associate at Nike in 2009 for nine months in County Kildare, Ireland. She also held multiple roles at The Phone Stores, including Sales Associate for eight months in 2012 and Acting Store Manager from 2012 to 2013. These positions contributed to her skills in customer service and team management.
Background at Apple
From 2015 to 2019, Donna Hall Page worked at Apple as an iTunes Advisor for four years. In this role, she provided support and assistance to customers using Apple’s iTunes platform. Her experience at Apple further developed her customer service skills and technical knowledge, which she has applied in subsequent roles.
Skills and Expertise
Donna Hall Page is known for her ability to build strong working relationships and help others realize their potential. She has a strong passion for developing support teams, with many of her team members advancing to higher-level roles. Her expertise includes hiring, content creation, employee engagement, annual planning, quality assurance, training, and development, particularly in her role as Support Manager.