Karen Nguyen
About Karen Nguyen
Karen Nguyen is a Support Program Specialist with a background in customer support and education. She has worked for various organizations, including Illuminate Education, Inc. and Front, and holds a Bachelor of Science in Biology from UC Irvine.
Current Role at Front
Karen Nguyen serves as a Support Program Specialist at Front, a position she has held since 2022. In this role, she focuses on enhancing customer support processes and improving user experiences. Her work is conducted remotely, allowing her to collaborate with teams and clients effectively from various locations.
Previous Experience at Illuminate Education, Inc.
Karen Nguyen worked at Illuminate Education, Inc. in several capacities. She began as a Customer Support Specialist from 2016 to 2019, where she developed her skills in customer service. She then transitioned to a Product Documentation Specialist role from 2017 to 2020, contributing to the creation and maintenance of product documentation. Finally, she served as a Senior Customer Support Specialist for 10 months in 2019 to 2020, further enhancing her expertise in customer support.
Experience at Moxie
From 2020 to 2021, Karen Nguyen worked as a Customer Success Specialist at Moxie. In this role, she was responsible for ensuring customer satisfaction and retention, leveraging her previous experience in customer support to address client needs effectively. This position was conducted remotely.
Educational Background
Karen Nguyen earned a Bachelor of Science degree in Biology/Biological Sciences from the University of California, Irvine. She attended the university from 2010 to 2014, completing her studies over a four-year period. This educational background provided her with a solid foundation in scientific principles.
Early Career as an Academic Tutor
Before her roles in customer support, Karen Nguyen worked as an Academic Tutor at Advance Academy USA from 2014 to 2016. In this position, she provided academic assistance to students, helping them improve their understanding of various subjects. This experience contributed to her communication and interpersonal skills.