Lemuel Chan
About Lemuel Chan
Lemuel Chan is a Support Operations Analyst with a background in customer support and technical roles at Front. He has experience in analyzing user trends and enhancing operational efficiency through data-driven strategies.
Current Role as Support Operations Analyst
Lemuel Chan currently serves as a Support Operations Analyst at Front, a position he has held since 2023. In this role, he focuses on enhancing operational efficiency through data-driven analysis. His responsibilities include identifying user trends and customer insights, which inform effective decision-making processes. He works remotely and collaborates with various teams to address complex challenges.
Previous Experience at Front
Lemuel Chan has a notable history with Front, having worked in multiple roles. He was a Customer Support Representative II from 2020 to 2022, where he developed skills in customer service and support. Prior to that, he served as a Triage Specialist for one year from 2022 to 2023. Additionally, he completed two internships at Front as a Technical Support Intern in 2017 and 2018, gaining valuable experience in technical support.
Early Career at Farmers Insurance and Fluxx
Before joining Front, Lemuel Chan worked at Farmers Insurance as an Insurance Secretary for one month in 2016. He also gained experience as a Technical Support Intern at Fluxx in 2017 for three months. These early roles contributed to his foundational skills in customer support and technical assistance.
Educational Background
Lemuel Chan studied at the University of California, Santa Cruz, where he earned a Bachelor of Science degree in Computer/Information Technology Administration and Management from 2015 to 2019. He also attended Lowell High School from 2011 to 2015, where he completed his secondary education.
Experience in Counseling
Lemuel Chan worked as a Senior Counselor (Head Teacher) at San Francisco Evangelical Free Church from 2012 to 2014. In this role, he was responsible for guiding and mentoring students, which enhanced his leadership and communication skills.