Samantha Wong
About Samantha Wong
Samantha Wong serves as the Head of Customer Success at Front, where she has contributed to the company's growth by enhancing customer relationships. She has a background in customer success and marketing, with previous roles at The Walt Disney Company and various marketing firms.
Current Role at Front
Samantha Wong serves as the Head of Customer Success at Front, a position she has held since 2022. In this role, she focuses on fostering personalized customer relationships and enhancing customer engagement. Wong has been instrumental in integrating email and apps into a collaborative customer communication platform, which has improved team and customer interactions. Her leadership contributes to Front's growth, which currently supports over 8,000 businesses.
Previous Experience at The Walt Disney Company
Wong worked at The Walt Disney Company from 2014 to 2017, where she held two positions. Initially, she served as a Customer Success Manager for 11 months, followed by her role as an Enterprise Success Manager for two years. During her time in Glendale, CA, she focused on enhancing customer experiences and ensuring successful product adoption.
Career Progression at Front
Before becoming Head of Customer Success, Wong held the position of Head of Strategic Success and Services at Front from 2019 to 2021. She also worked as the Head of Onboarding Programs and Services starting in 2021. Her career at Front reflects a consistent focus on customer success and strategic initiatives that support client onboarding and engagement.
Educational Background
Wong earned her Bachelor of Arts (B.A.) in Business/Managerial Economics from the University of California, Irvine. Her educational background provides a strong foundation for her roles in customer success and management, equipping her with the skills necessary to navigate complex business environments.
Early Career Experience
Wong's early career includes various positions that contributed to her professional development. She worked as a Marketing Associate at JMG | Jonsson Media Group and as an Office Manager at Marketing Werks. Additionally, she served as a Community Manager at Edge5 Marketing. These roles helped her build a diverse skill set in marketing and customer engagement.