Shannon Murray
About Shannon Murray
Shannon Murray is an Enterprise Account Manager with extensive experience in sales and account management across various organizations. With a background in both start-ups and large companies, Murray has consistently achieved significant sales milestones and has a strong interest in Customer Experience technology.
Current Role at Front
Shannon Murray serves as an Enterprise Account Manager at Front, a position held since 2020. In this role, she focuses on managing enterprise-level accounts and driving sales growth. Her tenure at Front has been marked by consistent performance, achieving the largest sales for four consecutive years from 2021 to 2024. This demonstrates her effectiveness in leveraging customer relationships and understanding market needs to enhance business outcomes.
Previous Experience in Sales and Account Management
Shannon has extensive experience in sales and account management across various organizations. She worked as a Senior Account Executive at Zendesk from 2016 to 2020, where she contributed to sales strategies and customer engagement. Prior to that, she held the position of Regional Sales Director at Gainsight for a year and was an Account Executive at Totango. Her early career includes roles at Zuora, Inc. and Box, showcasing her ability to adapt in both start-ups and established companies.
Educational Background
Shannon Murray studied at Cornell University-Dyson School of Applied Economics and Management, where she earned a Bachelor of Science degree in Undergraduate Business from 1990 to 1994. This educational foundation has equipped her with the skills necessary for her roles in sales and account management, particularly in understanding economic principles and business strategies.
Achievements and Recognition
In January 2022, Shannon was recognized as 'Fronteer of the Month' at Front, highlighting her contributions and performance within the organization. Her consistent achievement of the largest sales at Front from 2021 to 2024 further underscores her effectiveness in her role and her commitment to driving business success.
Interest in Customer Experience Technology
Shannon has a strong interest in Customer Experience (CX) technology. This focus aligns with her professional roles, where enhancing customer satisfaction and engagement is critical. Her experience in various sales positions has likely informed her understanding of how technology can transform customer interactions and improve overall business performance.