Adam Cole
About Adam Cole
Adam Cole is a Service Desk Analyst at Frontline Managed Services, with a background in customer service and technical support. He has extensive experience in various roles, including positions at Lowe's, The Tile Shop, and Honda East, and holds an Associate's degree in Information Technology from Owens Community College.
Work at Frontline Managed Services
Adam Cole has been employed at Frontline Managed Services as a Service Desk Analyst since 2021. His role involves providing technical support and troubleshooting services to clients. He utilizes various tools and systems to manage incidents and ensure efficient resolution of technical issues.
Previous Employment History
Prior to his current position, Adam Cole held several roles in different organizations. He worked at Lowe's Companies, Inc. as a Paint Associate for six months in 2015. From 2018 to 2021, he served as a Material Handler at The Tile Shop. His earlier experience includes working as a Customer Service Representative at KOA Camp Ground from 2010 to 2011, a Sales Representative at Universal Marketing Group, LLC from 2008 to 2009, and an Ecommerce Specialist at Honda East from 2011 to 2018.
Education and Expertise
Adam Cole studied Information Technology at Owens Community College, where he earned an Associate's degree from 2020 to 2022. He also attended The University of Toledo for one year, focusing on Digital Imaging and Web Design. His educational background supports his technical skills in system troubleshooting and administration.
Technical Skills and Proficiencies
Adam Cole possesses a range of technical skills relevant to his role as a Service Desk Analyst. He is capable of performing registry edits for system troubleshooting and configuration. He is skilled in using Active Directory for administrative tasks and has experience with document management systems like iManage and NetDocuments. Additionally, he is proficient in managing Microsoft Office applications and has expertise in using ServiceNow and IQTrack for ticketing and incident resolution.
Experience with Operating Systems
Adam Cole has experience in the administration and troubleshooting of Windows 8 and Windows 10 operating systems. He is also experienced in using remote desktop protocols such as RDP and VDI, which are essential for providing remote support and resolving technical issues effectively.