Christian D. Luciano Colón
About Christian D. Luciano Colón
Christian D. Luciano Colón is a Dedicated Service Desk Analyst with extensive experience in IT support and systems analysis. He has worked for various organizations, including aG, DXC Technology, and Walgreens Boots Alliance, and has a Bachelor of Science in Web Technology & App Development.
Current Role at Frontline Managed Services
Christian D. Luciano Colón currently serves as a Dedicated Service Desk Analyst at Frontline Managed Services. He has been in this role since 2022 and is based in Maumee, Ohio. In this position, he is responsible for providing technical support and ensuring efficient service delivery to clients. His experience in service desk operations contributes to the overall effectiveness of the team.
Previous Experience in IT Support
Prior to his current role, Christian worked in various IT support positions. He was an IT Support Analyst at aG (aboutGOLF) for eight months in Toledo, Ohio, from 2020 to 2021. He also served as IT Help Desk Support at San Jorge Children's Hospital for two months in 2015 and as a Service Desk Analyst at Aps Health Care for three months in 2016, both in Puerto Rico. Additionally, he worked as an IT Support Specialist at Walgreens Boots Alliance from 2018 to 2020.
Experience in SAP Security and Project Implementation
Christian has a background in SAP security and project implementation. He worked as an SAP Security Associate at DXC Technology for one year in Puerto Rico from 2017 to 2018. His expertise includes SAP project implementation, which encompasses blueprinting and process analysis. This experience enhances his ability to manage complex IT environments.
Educational Background in Web Technology
Christian earned a Bachelor of Science in Web Technology & App Development from National University College-Rio Grande. He completed this degree over four years, from 2012 to 2016. His education provides a solid foundation in technology and application development, which supports his career in IT.
Skills in Team Leadership and Conflict Resolution
Christian possesses skills in motivating cross-functional teams and resolving conflicts. His ability to manage relationships between users, strategic leadership, and third-party vendors is notable. He has demonstrated success in implementing applications and systems that meet business and communication needs, showcasing his proficiency in IT service management.