Ernest Paul
About Ernest Paul
Ernest Paul is a Service Desk Analyst with a background in information technology and experience in various roles within the banking and energy sectors. He has worked at institutions such as North Carolina A&T State University, Bank of America, and Duke Energy Corporation.
Current Role at Frontline Managed Services
Ernest Paul has been employed at Frontline Managed Services as a Service Desk Analyst since 2021. In this role, he is responsible for providing technical support and assistance to clients, ensuring efficient resolution of issues. His experience in service desk operations contributes to the overall effectiveness of the team.
Previous Experience in Technology and Operations
Prior to his current position, Ernest Paul worked at Duke Energy Corporation as an Engineering Technologist from 2019 to 2021. His role involved applying technical knowledge to support engineering projects. Additionally, he held a position at Bank of America as a Consumer Banking Technology & Operations ATM Developer from 2013 to 2014, where he focused on developing and maintaining ATM systems.
Educational Background in Information Technology
Ernest Paul studied at North Carolina Agricultural and Technical State University, where he earned a Bachelor of Science degree in Information Technology from 2010 to 2014. His education provided him with a solid foundation in IT principles and practices, which he has applied throughout his career.
Early Career and Internships
In the early stages of his career, Ernest Paul served as a Graduate Information Technology Student at North Carolina A&T State University from 2010 to 2014. He also gained practical experience as a CBT&O Intern at Bank of America for two months in 2014. These roles helped him develop essential skills in technology and customer service.
Roles in Financial Services
Ernest Paul worked at SECU as a Financial Services Representative from 2015 to 2016. In this position, he provided customer service and support in financial transactions, enhancing his skills in client interaction and service delivery.