Joseph Mc Neal Jr
About Joseph Mc Neal Jr
Joseph Mc Neal Jr is a Lead Platform Engineer at Frontline Managed Services, where he has worked in various roles since 2014. He specializes in application stability, backup solutions, and platform performance enhancement.
Current Role at Frontline Managed Services
Joseph Mc Neal Jr currently holds the position of Lead Platform Engineer at Frontline Managed Services, a role he has occupied since 2021. In this capacity, he is responsible for overseeing platform performance and stability. He serves as the Product Owner of ConnectWise Automate, where he ensures application stability, patching, and scalability. Additionally, he acts as the Process Owner for intra-platform synchronization and standardization, contributing to the overall efficiency of the organization's operations.
Previous Experience at Frontline Managed Services
Joseph Mc Neal Jr has a significant history with Frontline Managed Services, having worked in various roles since 2014. He served as an IT Consultant from 2014 to 2016, followed by a position as Senior Escalation Technician from 2016 to 2018. He then transitioned to the role of NOC Engineer from 2018 to 2021. Throughout these positions, he developed expertise in managing complex platform issues and providing escalation support.
Educational Background
Joseph Mc Neal Jr has a solid educational foundation in technology and management. He studied at ECPI University, where he earned a Bachelor’s Degree in Network Security from 2014 to 2015. He also holds an Associate's degree in Network Security from ECPI College of Technology, completed from 2012 to 2013. Furthering his education, he obtained a Master of Business Administration (MBA) in IT Management from Western Governors University between 2018 and 2021.
Technical Expertise and Responsibilities
Joseph Mc Neal Jr specializes as a technical subject matter expert in backup solutions. His responsibilities include managing the creation, revision, and maintenance of a script database, as well as developing patching policies and reviewing compliance at the organizational level. He collaborates with the training department to create and revise documentation and new training materials, ensuring that staff are well-equipped to handle platform issues.
Contributions to Process Improvement
In his role, Joseph Mc Neal Jr conducts ongoing reviews of help desk and NOC alerting service tickets to identify trends and automation opportunities. He creates monitor sets and baselines to enhance platform performance, contributing to the overall efficiency and effectiveness of the services provided by Frontline Managed Services. His work in process improvement supports the organization's commitment to maintaining high standards in service delivery.