Joshua Blair
About Joshua Blair
Joshua Blair is a Tier 3 Engineer at Frontline Managed Services, where he has worked since 2022, supporting over 200 companies nationwide. He has a background in technical support and telecommunications, with previous roles at Ashley Furniture Industries, Upstream Rehabilitation, Tri-State Electrical Contractors, and Mike Collins & Associates.
Work at Frontline Managed Services
Joshua Blair has been employed at Frontline Managed Services as a Tier 3 Engineer since 2022. In this role, he provides advanced technical support and solutions to clients. His responsibilities include troubleshooting complex issues and ensuring the efficient operation of IT systems for various clients.
Previous Experience in Technical Support
Prior to his current position, Joshua Blair gained extensive experience in technical support roles. He worked as a Technical Support Representative at Mike Collins & Associates from 2019 to 2021. Additionally, he contributed to a Dedicated Help Desk for Upstream Rehabilitation Physical Therapy for one year, where he assisted in resolving client issues.
Background in Telecommunications and Customer Service
Joshua has a diverse background that includes roles in telecommunications and customer service. He served as a Telecommunications Technician at Tri-State Electrical Contractors for five months in 2018. Earlier in his career, he worked as a Guest Experience Representative at Ashley Furniture Industries for nine months in Chattanooga, Tennessee.
Education and Expertise in Information Technology
Joshua Blair studied Information Technology at Chattanooga State Community College, where he achieved a Computer Support Technician certification from 2018 to 2019. This educational background has equipped him with the skills necessary for his roles in technical support and engineering.
Involvement in Helpdesk Services
Since May 2020, Joshua has been involved in multiple helpdesk services for Life Care Centers of America. His participation includes the Multitenant Helpdesk, Mohawk Helpdesk, and After-Hours Helpdesk, where he provides support and assistance to ensure operational continuity.