Julia Carder
About Julia Carder
Julia Carder is a Dedicated Support Desk Analyst for Troutman Pepper, currently working at Frontline Managed Services in Atlanta, GA. She has over six years of experience in technical support and excels in customer service and knowledge management.
Work at Frontline Managed Services
Julia Carder has been employed at Frontline Managed Services since 2018, serving as a Dedicated Support Desk Analyst for Troutman Pepper. In this role, she focuses on providing technical support and assistance, ensuring that client needs are met effectively. Her position requires her to maintain a high level of customer service while addressing various technical issues. Julia's experience in this role spans over six years, during which she has developed a strong understanding of support processes and client interactions.
Education and Expertise
Julia studied at Chattahoochee Technical College from 2011 to 2013, where she achieved a degree in Surgical Technology. This educational background has equipped her with a solid foundation in technical skills and problem-solving abilities. Her expertise extends to maintaining and updating Knowledge Base articles, ensuring that support analysts have access to clear and concise information. Julia's commitment to continuous learning and improvement is evident in her professional development.
Background in Retail Management
Prior to her current role, Julia worked at Jos. A. Bank Clothiers as a Department Manager from 2008 to 2012. In this position, she gained valuable experience in retail management and customer service. Additionally, she served as a Delivery Coordinator at The Home Depot from 2012 to 2018, where she honed her organizational and communication skills. These roles contributed to her ability to manage customer interactions effectively and troubleshoot issues in a fast-paced environment.
Customer Service Skills
Julia possesses exceptional customer service skills, which she has developed over her years in various roles. She excels at listening to clients and diagnosing technical issues, making her a reliable first point of contact for clients. Her strong troubleshooting skills enable her to address problems efficiently, ensuring a positive experience for users. Julia actively seeks opportunities that prioritize diversity and inclusion in the workplace, reflecting her commitment to fostering an inclusive environment.