Karen Whitaker
About Karen Whitaker
Karen Whitaker is a Client Services Manager with over 10 years of experience in administration, time management, and supervision. She has a background in database management and process improvements, and she has worked at Frontline Managed Services since 2020, following her role as Dispatch Supervisor at MTM.
Work at Frontline Managed Services
Karen Whitaker has served as the Client Services Manager at Frontline Managed Services since 2020. In this role, she is responsible for overseeing client interactions and ensuring high-quality service delivery. Her focus includes implementing process improvements and enhancing departmental profitability. With her extensive experience, she effectively manages client relationships and drives strategic initiatives within the organization.
Previous Experience at MTM
Prior to her current position, Karen worked at MTM as a Dispatch Supervisor from 2019 to 2020 in Lake St Louis, Missouri. During her tenure, she was involved in managing dispatch operations and improving service efficiency. This role contributed to her development in supervision and administration, further enhancing her skill set in client services.
Education and Expertise
Karen Whitaker holds a Bachelor of Science degree in Criminal Justice/Forensic Psychology from Kaplan University-Davenport Campus, which she completed from 2014 to 2016. She furthered her education by obtaining a Master of Science in Industrial and Organizational Psychology from Purdue Global between 2018 and 2020. Her academic background supports her expertise in strategic planning, employee engagement, and leadership training.
Skills in Database Management and Tools
Karen is proficient in database management and continuous improvement methodologies. She utilizes a variety of tools for project management and data analysis, including MS Office, SPSS, Workday, Salesforce, and AS400. Her technical skills enable her to effectively analyze data and implement strategies that enhance operational efficiency.
Professional Skills and Specializations
With over 10 years of experience, Karen specializes in time management, supervision, and administration. She has a strong background in vendor interaction and negotiation, which complements her abilities in strategic planning and public speaking. Her focus on process improvements and employee engagement positions her as a valuable asset in any organizational setting.