Keith Krebs
About Keith Krebs
Keith Krebs serves as the Service Desk Team Lead at Intelliteach, where he provides Level 1 Help Desk support tailored for law firms. He holds a Bachelor's Degree in Psychology from Georgia State University and has significantly improved service desk operations since joining Intelliteach in 2016.
Work at Frontline Managed Services
Keith Krebs serves as the Service Desk Team Lead at Intelliteach, where he provides Level 1 Help Desk support specifically tailored for law firms. His role involves overseeing service desk operations and ensuring that client needs are met efficiently. Since joining Intelliteach in 2014, he has contributed to the development and enhancement of service desk processes.
Education and Expertise
Keith Krebs studied at Georgia State University, where he earned a Bachelor’s Degree in Psychology. His educational background provides him with a unique perspective on user support and client interactions, which is beneficial in his role at Intelliteach.
Background
Keith Krebs began his career at Intelliteach as a Senior Analyst, where he worked for two years from 2014 to 2016. In 2016, he transitioned to the position of Service Desk Team Lead, where he has continued to work for eight years, focusing on improving service desk operations.
Achievements
Since 2016, Keith Krebs has been instrumental in enhancing the service desk operations at Intelliteach. His leadership and experience have played a key role in the effectiveness of the Level 1 Help Desk support provided to law firms.