Marsha Hollander
About Marsha Hollander
Marsha Hollander is a Client Service Manager at Frontline Managed Services, where she has worked since 2008. She has a background in sales compliance and client relations, with previous roles at Medicine Shoppe International and Tenet Patient Financial Services.
Current Role at Frontline Managed Services
Marsha Hollander has been serving as a Client Service Manager at Frontline Managed Services since 2008. In this role, she is responsible for overseeing client services and ensuring effective communication between clients and management. She collaborates with the Intelliteach management team and back office to implement technology solutions that improve client services and enhance collection efforts. Hollander's experience in client management has contributed to her ability to assess portfolios and devise resolution strategies during management committee meetings.
Previous Experience at Medicine Shoppe International, Inc.
Prior to her current position, Marsha Hollander worked at Medicine Shoppe International, Inc. in various roles. She served as a Sales Compliance Specialist for six months in 2008 and as a Private Account Specialist for two years from 2006 to 2008. In these positions, she gained valuable experience in sales compliance and account management, contributing to her expertise in client relations and service delivery.
Career Background in Healthcare and Customer Service
Marsha Hollander has a diverse background in healthcare and customer service. She worked as a Medical Collector at Tenet Patient Financial Services, Inc. for eight years from 1998 to 2006, where she was involved in managing patient accounts and collections. Additionally, she held the position of Provider Relations Specialist at Express Scripts from 1994 to 1998, focusing on building relationships with healthcare providers. Her early career included a role as a Front Desk Receptionist at Paw Patch Animal Hospital from 1996 to 1998.
Education and Professional Development
Marsha Hollander studied at Kansas Wesleyan University from 1989 to 1991, where she focused on Business Management and Liberal Arts. During her studies, she also achieved proficiency in Computer Programming. This educational background has provided her with a solid foundation in business principles and technical skills, which she has applied throughout her career in client service and management.
Reporting and Management Responsibilities
In her current role, Marsha Hollander is responsible for reporting weekly to Intelliteach management and Firm management. She submits detailed Cash Reports and Status Reports, which are essential for tracking financial performance and client service metrics. Her involvement in these reporting processes demonstrates her commitment to transparency and effective communication within the organization.