Nooha Uddin
About Nooha Uddin
Nooha Uddin is a Service Desk Analyst at Intelliteach in Toronto, Ontario, Canada, where she has worked since 2018. She implements security measures, provides technical support using various remote assistance tools, and educates end-users on best practices.
Work at Intelliteach
Nooha Uddin has been employed as a Service Desk Analyst at Intelliteach since 2018. In this role, she implements and modifies security measures, including network configuration and user permissions. She utilizes various remote assistance tools such as SCCM, Goverlan, Proxy Pro, BeyondTrust, and LogMeIn Rescue Console to provide technical support. Uddin is responsible for monitoring the service desk phone queue and managing the IT Request email account to log and prioritize support calls in accordance with service desk service level agreements (SLA).
Previous Experience at FCA Fiat Chrysler Automobiles
Prior to her current position, Nooha Uddin worked at FCA Fiat Chrysler Automobiles as a Materials Handler from 2015 to 2018. During her three years in this role, she gained valuable experience that contributed to her technical skills and understanding of operational processes within a large organization.
Education in Computer Networking
Nooha Uddin studied at Centennial College, where she earned an Advanced Diploma in Computer Networking from 2013 to 2016. This educational background provided her with foundational knowledge and skills in networking, which she applies in her current role as a Service Desk Analyst.
Technical Support Expertise
In her role, Nooha Uddin leverages her extensive experience to predict the root causes of client IT problems before arriving onsite, which significantly reduces troubleshooting time. She also educates and instructs end-users on best practices and optimal usage methods, including the encryption of corporate hard drives. This focus on user education enhances overall security and efficiency within the organization.