Patrick Dechamplain
About Patrick Dechamplain
Patrick Dechamplain is a Site Manager at Frontline Managed Services, with a background in IT service management and team leadership. He has over seven years of experience in his current role and previously held various positions at Shoppers Drug Mart, contributing to HR policy improvements and talent acquisition efforts.
Work at Frontline Managed Services
Patrick Dechamplain has served as Site Manager at Frontline Managed Services since 2017. In this role, he oversees site operations and ensures that service delivery meets organizational standards. His responsibilities include managing staff, optimizing processes, and maintaining client relationships. Dechamplain's experience in IT service management contributes to his effectiveness in this position.
Previous Experience at Shoppers Drug Mart
Patrick Dechamplain worked at Shoppers Drug Mart in various roles from 2010 to 2017. He began as an IT Service Desk Representative, where he provided support and feedback to enhance HR policies. He later took on the role of Incident Manager, managing incidents and ensuring efficient resolution. Additionally, he served as Team Leader for the IT Service Desk, where he prioritized talent acquisition and led the onboarding process for new hires.
Education and Expertise
Patrick Dechamplain studied at Multihexa College, where he earned a Diploma in Network Management and Computer Security (AEC) from 2005 to 2006. His education focused on Network and System Administration, providing him with a solid foundation in IT management. This expertise has been instrumental in his career, particularly in roles that require technical knowledge and leadership in service desk operations.
Leadership and Management Skills
Throughout his career, Patrick Dechamplain has demonstrated strong leadership and management skills. As the first management lead of the Intelliteach Canadian office, he established operational protocols and team dynamics. His approach includes conducting monthly one-on-one meetings with analysts to review performance metrics and provide coaching. This focus on development and feedback has contributed to effective team performance.
Contributions to HR Policies
During his tenure at Shoppers Drug Mart, Patrick Dechamplain provided valuable feedback to HR aimed at enhancing policies and procedures. His insights were intended to improve the company's competitiveness in the Toronto job market. This involvement reflects his commitment to organizational improvement and employee engagement.