Robert Mc Cauley
About Robert Mc Cauley
Robert McCauley is a Service Desk Analyst at Intelliteach in Missouri, where he has worked since 2018. He aims to transition into a cyber security career by obtaining relevant certifications and holds an MOS 2013 Master certification in Microsoft Office applications.
Work at Intelliteach
Robert Mc Cauley has been employed at Intelliteach as a Service Desk Analyst since 2018. In this role, he has accumulated six years of experience in providing technical support and assistance to clients. His responsibilities include troubleshooting issues, managing service requests, and ensuring efficient operation of IT services. His position at Intelliteach reflects his commitment to delivering quality service in the IT support sector.
Previous Experience at NPower
Before joining Intelliteach, Robert Mc Cauley worked at NPower, a nonprofit organization, as an IT trainee from 2017 to 2018. During his six-month tenure, he gained foundational skills in IT support and service management. This experience contributed to his professional development and prepared him for his current role in the IT industry.
Education and Certifications
Robert Mc Cauley holds an MOS 2013 Master certification, which demonstrates his advanced proficiency in Microsoft Office applications. This certification is a testament to his skills in using software tools essential for various business operations. He is also pursuing additional certifications in cyber security and networking, indicating his commitment to furthering his education and expertise in the field.
Career Transition Goals
Robert Mc Cauley plans to transition into a cyber security-focused career. He aims to obtain relevant certifications that will enhance his knowledge and skills in cyber security and networking. This career shift reflects his ambition to specialize in a critical area of IT, aligning with current industry demands for security professionals.
Technical Skills and Experience
Robert Mc Cauley has experience in installing and building various systems from his previous roles. This technical expertise supports his current responsibilities and enhances his ability to troubleshoot and resolve issues effectively. His hands-on experience with system installation contributes to his overall competence in IT support.