Shubert Baloran
About Shubert Baloran
Shubert Baloran is a Remote Service Desk Analyst currently working at Frontline Managed Services in Pearl City, Hawaii. He has extensive experience in technical support and customer service roles across various organizations in Hawaii and the Philippines.
Current Role at Frontline Managed Services
Shubert Baloran serves as a Remote Service Desk Analyst at Frontline Managed Services, a position he has held since 2021. In this role, he provides 24/7 telephonic technical support specifically for law firm clients' Document Management Systems. His responsibilities include logging incidents in a help desk ticketing system, ensuring efficient resolution of technical issues. He works remotely from Pearl City, Hawaii, contributing to the organization's commitment to delivering high-quality technical support services.
Previous Experience in IT Support
Prior to his current role, Shubert Baloran gained valuable experience in various IT support positions. He worked as an IT Support Specialist at Hawaii Pacific Health for three months in 2021. Additionally, he served as a Technical Support Representative at TeleTech for two years from 2009 to 2011. His background includes roles at AlohaCare, where he held multiple positions, including Customer Service Representative III and Enrollment and Reconciliation Specialist, enhancing his skills in customer service and technical support.
Educational Background
Shubert Baloran has a solid educational foundation in healthcare and information technology. He studied Registered Nursing at Novagen College of Quezon City, earning a Bachelor of Science (BS) from 2006 to 2008. He also attended Kapi‘olani Community College, where he focused on Information Technology and achieved an Associate of Science (AS) from 2020 to 2021. His education equips him with a diverse skill set applicable in both healthcare and IT sectors.
Work History in Customer Service
Shubert Baloran has an extensive work history in customer service roles across various organizations. He worked at AlohaCare in multiple capacities, including Customer Service Representative II and Grievance Coordinator I. His experience also includes positions at McDonald's and HMSHost as a Crew Member and Barista, respectively. These roles have contributed to his strong communication and problem-solving skills, which are essential in his current technical support position.
Professional Experience in Healthcare
Shubert Baloran has significant experience in the healthcare sector, particularly through his roles at AlohaCare and Kuakini Medical Center. He served as a Care Navigator and Care Coordinator/Office Manager at AlohaCare, focusing on patient support and coordination. His role as a Unit Clerk at Kuakini Medical Center further solidified his understanding of healthcare operations. This background enhances his ability to navigate technical support within healthcare-related environments.