Timothy Horton
About Timothy Horton
Timothy Horton serves as the Senior Operations Manager at Frontline Managed Services in Atlanta, Georgia, where he has worked since 2021. He has held various roles in the company and has extensive experience in technical management and operations, with a background in business analysis and system administration.
Work at Frontline Managed Services
Timothy Horton has been serving as the Senior Operations Manager at Frontline Managed Services since 2021. In this role, he is responsible for overseeing Service Desk Operations and implementing innovative strategies for business development. Prior to this position, he held several roles within the same organization, including Helpdesk Manager, Implementation Manager, and Tier 2 Engineer. His tenure at Frontline Managed Services spans several years, showcasing his commitment and expertise in operational management.
Education and Expertise
Timothy Horton holds a Bachelor of Arts in Spanish Language and Literature from Georgia State University, where he studied from 2009 to 2011. He also earned an Associate of Arts in Creative Writing from Gainesville State College, completing his studies there from 2006 to 2009. His educational background supports his skills in business analysis and system administration, which he utilizes to drive business transformation and workplace innovation.
Background
Timothy Horton began his career in technology as a Geek Squad Agent at Best Buy, where he worked from 2007 to 2012. He then transitioned to Wandering WiFi, where he held various roles including Networking Technical Manager and Networking Analyst from 2012 to 2016. He also worked as a System Administrator at All Covered for one year before joining Frontline Managed Services. His diverse experience in technical roles has equipped him with a comprehensive understanding of operational processes and client management.
Achievements
At Frontline Managed Services, Timothy Horton has built and actively maintains a client template library consisting of over 1,000 documents. This initiative focuses on quality control and documentation consistency, promoting standardization across operations. He is known for fostering a collaborative environment that encourages technical curiosity and mentorship among team members. His strategic oversight in Service Desk Operations has led to innovative approaches that enhance business development.