Tony Martin
About Tony Martin
Tony Martin is a Tier 2 Help Desk Analyst with extensive experience in technical support and multiple CompTIA certifications. He has worked in various roles, including positions at General Motors, Target, and FedEx Ground, and currently provides specialized support for law firms at Frontline Managed Services.
Work at Frontline Managed Services
Currently, Tony Martin serves as a Tier 2 Help Desk Analyst at Frontline Managed Services in Creve Coeur, MO. He has held this position since 2018, accumulating six years of experience in this role. His responsibilities include documenting and tracking technical support requests using a ticket management system. He provides specialized support to law firms experiencing technical issues, focusing on software, hardware, and network troubleshooting. He utilizes various remote access and user administration tools to effectively resolve these technical issues.
Education and Expertise
Tony Martin holds an Associate's degree in Information Technology from American Trade School, where he studied from 2017 to 2019. Prior to this, he completed his General Studies at Ritenour Sr. High School, earning a diploma in 2008. He possesses multiple CompTIA certifications, including CySA+, Security+, Network+, and A+. Additionally, he is certified as a Microsoft Office Specialist 2016 Master, demonstrating his proficiency in Microsoft Office applications.
Background
Tony Martin has a diverse work history that includes various roles in different industries. He began his career as a Cashier at Target from 2008 to 2010 in Saint Louis, MO. Following this, he worked as a Lead Operator at Vi-Jon from 2010 to 2015, also in Saint Louis. He then transitioned to FedEx Ground as a Delivery Driver from 2015 to 2018. Before joining Frontline Managed Services, he worked at General Motors as an Assembly Line Worker for six months in 2017 in Wentzville, MO.
Technical Skills and Certifications
Tony Martin has developed a strong technical skill set through his education and professional experience. He holds multiple CompTIA certifications, including CySA+, Security+, Network+, and A+. His expertise extends to troubleshooting software, hardware, and network issues. He is also a certified Microsoft Office Specialist 2016 Master, indicating advanced knowledge in Microsoft Office applications. His role as a Tier 2 Help Desk Analyst requires him to utilize various remote access and user administration tools to address technical issues effectively.