Vasil Talo
About Vasil Talo
Vasil Talo is a Service Desk Analyst currently employed at Frontline Managed Services in London, England. He has a background in technical customer service and holds a Master in Science in Energetics from Universiteti Politeknik i Tiranës.
Current Role at Frontline Managed Services
Vasil Talo serves as a Service Desk Analyst at Frontline Managed Services in London, England. He has held this position since 2021, contributing to the company's operations for three years. In this role, he is responsible for providing technical support and assistance to clients, ensuring efficient service delivery and resolution of technical issues.
Previous Experience in Customer Service and IT Support
Prior to his current role, Vasil Talo accumulated valuable experience in customer service and IT support. He worked at Teleperformance as a Consultant from 2017 to 2019 for two years. Before that, he was employed at Albacall SHA, where he held two positions: Technical Customer Service Agent from 2013 to 2015 and Information Technology Help Desk from 2015 to 2017, each for two years. This diverse experience has equipped him with a solid foundation in technical support and customer relations.
Educational Background in Energetics
Vasil Talo studied at Universiteti Politeknik i Tiranës, where he focused on Energetics. He achieved a Master in Science degree, completing his studies from 2010 to 2015 over a five-year period. His academic background has provided him with a strong understanding of technical principles, which he applies in his professional roles.
Certifications and Technical Interests
Vasil Talo holds a certification in network engineering, enhancing his technical skill set. He has a natural curiosity for science, which has influenced both his educational and career choices. Additionally, he has a strong interest in the technical mechanics behind computer monitors, reflecting his commitment to understanding complex systems in technology.