Zaida J Sanchez
About Zaida J Sanchez
Zaida J Sanchez is a Service Desk Analyst with extensive experience in customer service, currently working at Mailchimp as a Technical Support Engineer since 2018 and at Intelliteach since 2015. She specializes in Tier 1 technical support for law firms and has a background in hospitality.
Work at Mailchimp
Zaida J Sanchez has been employed at Mailchimp as a Technical Support Engineer since 2018. In this role, she provides technical assistance and support to customers, leveraging her extensive experience in customer service. Her tenure at Mailchimp has spanned six years, during which she has developed skills in troubleshooting and resolving technical issues.
Work at Intelliteach
Since 2015, Zaida J Sanchez has worked at Intelliteach as a Service Desk Analyst. In this position, she specializes in Tier 1 technical support, particularly for law firms. Her experience in this niche area extends over two years, contributing to her overall nine years of experience in technical support roles.
Customer Service Experience
Zaida J Sanchez has a total of six years of experience in customer service, which includes roles in both hospitality and technical environments. This diverse background has equipped her with the skills necessary to effectively assist customers and address their needs across various sectors.
Previous Employment History
Prior to her current roles, Zaida J Sanchez worked at Baymont Inn And Suites as a Night Auditor from 2013 to 2014. She then served as a Front Desk Agent at Holiday Inn & Suites Chicago Downtown from 2014 to 2015. These positions provided her with foundational customer service experience in the hospitality industry.
Education at Georgia State University
Zaida J Sanchez studied at Georgia State University from 2010 to 2015, where she earned a degree in Psychology. This educational background has contributed to her understanding of customer interactions and support in her professional roles.