Parker Cantone
About Parker Cantone
Parker Cantone is a Help Desk Analyst currently pursuing a degree in Computing and Security Technology at Drexel University. He has experience in IT support roles at various organizations, including FS Investments and the Society of Hospital Medicine.
Work at FS Investments
Parker Cantone has been employed as a Help Desk Analyst at FS Investments since 2021. In this role, he provides technical support to users, ensuring efficient operation of IT systems. His responsibilities include troubleshooting issues, managing user accounts, and maintaining system performance. Parker's experience in this position contributes to the overall effectiveness of the IT department at FS Investments, located in Philadelphia, Pennsylvania.
Education and Expertise
Parker Cantone is currently pursuing a Bachelor of Science in Computing and Security Technology at Drexel University, a program he has been enrolled in since 2018. He is expected to complete his degree in 2023. His education has equipped him with knowledge in various aspects of computing and security, enhancing his skills in IT support and system management.
Background in IT Support
Parker has a background in IT support, having previously worked as an IT Analyst at the Society of Hospital Medicine for six months in 2019. He also served as IT Help Desk Support at Drexel University for one year from 2020 to 2021. These roles provided him with experience in managing technical issues and supporting users in both in-person and remote environments.
Technical Skills and Proficiencies
Parker Cantone possesses a range of technical skills relevant to his role as a Help Desk Analyst. He is proficient in supporting Office 365 applications and managing Windows Server and Active Directory. Additionally, he is skilled in troubleshooting systems across multiple operating systems, including Windows, MacOS, and Ubuntu, which allows him to effectively address diverse technical challenges.
High School Education
Parker completed his high school education at Tappan Zee High School, where he achieved an Advanced Regents Diploma from 2014 to 2018. This foundational education prepared him for further studies in computing and technology, setting the stage for his career in IT support.