Shannon Cooper, Cmm, Vemm
About Shannon Cooper, Cmm, Vemm
Shannon Cooper is the Senior Director of Meetings and Events at FS-ISAC, bringing over 15 years of global experience in the meeting industry. She excels in customer service, event management, and virtual event production, having successfully executed hundreds of diverse events.
Current Role at FS-ISAC
Shannon Cooper serves as the Senior Director of Meetings and Events at FS-ISAC, a position she has held since 2022. In this role, she is responsible for overseeing the planning and execution of various events, including tradeshows and virtual conferences. Her responsibilities include managing event sponsors, exhibits, and room blocks, as well as coordinating site inspections and marketing materials. Cooper's expertise in virtual event production is a key asset, allowing her to effectively manage webinars and large-scale events with attendance ranging from 10 to 5,000 participants.
Professional Experience
Cooper has over 15 years of global experience in the meeting industry. Prior to her current role, she worked at FS-ISAC as the Director of Meetings and Events from 2016 to 2022. She also held various positions at Professional Development Group, including Vice President of Meetings and Events from 2012 to 2016 and Meeting and Development Manager from 2005 to 2008. Her extensive background includes executing hundreds of events and managing diverse and complex projects.
Education and Qualifications
Shannon Cooper studied Tourism Management at Indiana University Bloomington from 2001 to 2005. She also attended Victoria University in 2003 for a brief period. Her educational background supports her extensive experience in the meetings and events industry, equipping her with the necessary skills for effective event planning and management.
Skills and Expertise
Cooper demonstrates strong customer service skills, ensuring high levels of client satisfaction and retention. She is proficient in contract negotiations, site selection, and contract implementation, which are essential for successful event execution. Additionally, she has experience in drafting RFPs, proposals, marketing plans, and budgets. Her leadership capabilities are evident in her experience managing, training, and retaining employees, highlighting her team-building skills.
Achievements in Event Management
Throughout her career, Shannon Cooper has executed a wide range of events, including tradeshows, Board of Directors retreats, and virtual events. She has a proven track record in new business development, showcasing her ability to expand and enhance business opportunities. Her strong relationships with clients, suppliers, and hotel partners emphasize the importance of collaboration in the event management process.