Bradley Allen
About Bradley Allen
Bradley Allen serves as the Senior Director of Customer Care at FuboTV, a position he has held since 2022. He has extensive experience in digital customer care solutions and a strong background in training and content development.
Work at fuboTV
Bradley Allen currently serves as the Senior Director of Customer Care at FuboTV, a position he has held since 2022. Prior to this role, he was the Director of Customer Care from 2020 to 2022, where he focused on enhancing customer service operations. His tenure at FuboTV also includes a previous role as GM of Training and Content from 2019 to 2020. In these positions, he contributed to the development and implementation of customer care strategies aimed at improving overall customer satisfaction.
Education and Expertise
Bradley Allen earned a Bachelor of Arts degree in Mass Communication/Media Studies from Virginia Tech, where he studied from 1999 to 2002. His educational background supports his expertise in digital customer care solutions, focusing on enhancing customer satisfaction and retention. Additionally, he possesses strong skills in Adobe Creative Suite, which he utilizes to develop innovative strategies in customer care.
Background
Before joining FuboTV, Bradley Allen worked at Sling TV as Business Operations Manager II for 16 years, from 2002 to 2018, in the Greater Denver Area. His extensive experience in business operations has provided him with a solid foundation in customer service and operational management. He also has a robust background in learning management, which supports effective team training and development.
Career Progression
Bradley Allen's career has seen significant progression within the customer care sector. After his long tenure at Sling TV, he transitioned to FuboTV, where he has taken on multiple roles, including Director of Customer Care and GM of Training and Content. His current role as Senior Director of Customer Care reflects his growth and expertise in the field, particularly in managing customer service initiatives and team training.