Authentic Journeys Cross Cultural Team And Executive Coaching
About Authentic Journeys Cross Cultural Team And Executive Coaching
The individual serves as a Customer Service Communication Specialist and has extensive experience in cross-cultural leadership training, primarily for teams in India collaborating with US clients. With over 11 years at UST Global and various roles across multiple companies, they have impacted over 4,000 global professionals by enhancing ownership, accountability, and communication skills.
Work at FullContact
Currently, the individual serves as a Customer Service Communication Specialist at FullContact Inc. since 2020. This role is based in India and focuses on enhancing customer service communication strategies. The position involves developing effective communication frameworks that cater to customer needs and improve overall service delivery.
Current Roles and Responsibilities
The individual holds multiple roles, including Global L&D Consultant, Coach, and Facilitator at UST Global since 2013, and Virtual Business Consultant & Trainer at Wishtree Technologies since 2018. They also work with ThinkPalm Technologies Pvt. Ltd. on virtual teams and serve as a Leadership Coach & Client-Facing Communication Consultant at Cabot Technology Solutions Inc. These roles emphasize cross-cultural leadership training and client-facing communication.
Cross-Cultural Leadership Training Expertise
The individual specializes in providing cross-cultural leadership training tailored for teams in India working with clients in the USA. This training focuses on improving ownership, accountability, teamwork, and client-facing communication, particularly for software industry teams in Kerala and throughout India.
Background in Coaching and Consulting
Prior to their current roles, the individual worked as a Behavioral & Leadership Coach at Cascade Revenue Management from 2015 to 2018. They also briefly served as a Sales Coach at Armia Systems, Inc. in 2018. This background has contributed to their extensive experience in coaching and consulting within various organizational settings.
Impact and Reach
Over the course of their career, the individual has assisted more than 50 companies in India, impacting over 4,000 global professionals. Their work emphasizes the importance of effective communication and leadership in fostering successful cross-cultural collaborations.