Blair Knicely
About Blair Knicely
Blair Knicely serves as a Senior Client Success Manager at FullContact Inc., overseeing a portfolio of over 40 clients in the IDVF and Adtech sectors, which generates more than $5 million in annual recurring revenue. With a strong background in client success and operations, he has held various roles at ReachLocal and has advanced academic qualifications in business administration and marketing.
Work at FullContact
Blair Knicely serves as a Senior Client Success Manager at FullContact Inc., a position held since 2021. In this role, Blair manages a portfolio of over 40 IDVF and Adtech clients, contributing to more than $5 million in annual recurring revenue. Blair focuses on driving client adoption, satisfaction, expansion, retention, and lifetime customer value through pre and post-sale engagement. Additionally, Blair acts as a champion for clients, ensuring alignment of internal resources through cross-team collaboration.
Previous Experience at ReachLocal
Prior to joining FullContact, Blair Knicely held multiple roles at ReachLocal. From 2016 to 2018, Blair worked as a Regional Operations Specialist. Following this, Blair served as a Client Success Manager for Executive Accounts from 2019 to 2021. Blair also held the position of Senior Campaign Professional from 2012 to 2014 and worked as a Sales Operations Manager from 2018 to 2019. These roles contributed to Blair's expertise in client management and operational efficiency.
Education and Expertise
Blair Knicely earned a Bachelor of Business Administration (BBA) in Marketing from Louisiana Tech University, studying from 2003 to 2006. Subsequently, Blair pursued a Master of Business Administration (MBA) in Business Administration, Management, and Operations at Louisiana State University-Shreveport, completing the program in 2007. This educational background supports Blair's professional focus on client success and business operations.
Background in Arts and Management
Before entering the tech and client success fields, Blair Knicely worked as a Regional Manager and Artist Instructor at Painting with a Twist from 2010 to 2012 in Shreveport/Bossier City, LA. This experience provided Blair with a unique perspective on management and customer engagement, contributing to a well-rounded skill set that benefits current roles in client management.