Adam Szakacs
About Adam Szakacs
Adam Szakacs is the Director of Enterprise Customer Success at FullStory, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Optimizely and Quarry, and possesses a strong background in web technologies and digital solutions.
Work at FullStory
Adam Szakacs has been serving as the Director of Enterprise Customer Success at FullStory since 2023. His role involves overseeing customer success initiatives for enterprise clients, ensuring that they derive maximum value from FullStory's offerings. Prior to his current position, he held various roles within FullStory, including Manager of Enterprise Customer Success and Enterprise Customer Success Director, demonstrating his progressive career within the organization.
Previous Experience at Optimizely
Before joining FullStory, Adam Szakacs worked at Optimizely, where he held multiple positions from 2016 to 2019. He began as a Senior Customer Success Manager in the San Francisco Bay Area and later transitioned to roles such as Strategic Customer Success Manager and Manager of Enterprise Customer Success in the Greater New York City Area. His tenure at Optimizely contributed to his expertise in managing enterprise customer relationships.
Education and Expertise
Adam Szakacs earned a Bachelor of Business Administration (BBA) with a concentration in Marketing from Wilfrid Laurier University from 2004 to 2008. His educational background, combined with his extensive experience in customer success and digital services, equips him with a strong foundation in both marketing principles and customer relationship management.
Background in Digital Services
Adam Szakacs has a diverse background in digital services, having worked in various roles that include Project Manager at Quarry and Account Manager at Critical Mass. His experience spans from 2008 to 2015, where he managed digital projects and client accounts, further enhancing his understanding of web technologies and customer needs.
Skills and Passion
Adam possesses a unique blend of skills in hardware tinkering and web technologies, which allows him to effectively communicate with both technical and non-technical stakeholders. He is passionate about building trusting relationships and improving digital experiences through strategic thinking, reflecting his commitment to customer success.