Alana Lindsay
About Alana Lindsay
Alana Lindsay is a Senior Onboarding Specialist at FullStory in Australia, where she has worked since 2022. She has a diverse background in customer success, training, and public relations, with previous roles at companies such as Design Pickle and iDriveYourCar.
Work at FullStory
Alana Lindsay has been employed at FullStory as a Senior Onboarding Specialist since 2022. In this role, she focuses on facilitating the onboarding process for new clients, ensuring they have a smooth transition and understanding of the platform's features. Her position is based in Australia, where she has contributed to enhancing customer experiences and satisfaction.
Previous Experience in Customer Success
Prior to her current role, Alana worked at Design Pickle as a Customer Success Specialist for eight months in 2021. She was responsible for supporting clients and ensuring their needs were met. Additionally, she held a similar position at iDriveYourCar from 2015 to 2018, where she spent three years enhancing customer relationships and service delivery.
Educational Background
Alana Lindsay studied at Charles Sturt University, where she earned a Bachelor's degree in Communications. Her studies took place from 2009 to 2011, providing her with a solid foundation in effective communication strategies and practices that she applies in her professional roles.
Diverse Professional Experience
Alana has a diverse professional background that includes various roles in customer success, training, and public relations. She served as a Training Specialist at Pana from 2018 to 2021 and worked as an Implementation Coordinator at Wirely DTS for three months in 2021. Her early career included internships in public relations at Klick X and Wasamedia Pty Ltd, where she gained valuable industry insights.
Career Progression
Throughout her career, Alana has progressed through various roles, starting as a Public Relations Intern and moving into positions such as Account Manager at CDS Global and Marketing Project Manager at Pacific Magazines. This progression reflects her ability to adapt and grow within the communications and customer success fields.