Alyssa Yogel
About Alyssa Yogel
Alyssa Yogel is a Senior Account Director at FullStory, where she has worked since 2023. She has a diverse background in customer success and sales, having held various roles at companies such as Cynet Security, Datto, and Forrester Research.
Current Role at FullStory
Alyssa Yogel serves as a Senior Account Director at FullStory, a position she has held since 2023. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her expertise in account management and customer success contributes to the company's goal of enhancing user experiences through digital insights.
Previous Experience at Cynet Security
Before joining FullStory, Alyssa worked at Cynet Security as a Customer Success Manager from 2020 to 2022. Based in Boston, Massachusetts, she focused on fostering client relationships and ensuring that customers effectively utilized the company's security solutions. Her role involved addressing client needs and enhancing their overall experience with the product.
Career Background in Customer Success
Alyssa has a strong background in customer success, having held several relevant positions. She worked at Datto, Inc. as a Customer Success Manager from 2018 to 2020. Prior to that, she was an Associate Customer Success Manager at Forrester Research from 2015 to 2018. These roles provided her with extensive experience in managing customer relationships and delivering value to clients.
Educational Background
Alyssa Yogel earned a Bachelor of Arts in Communications from the University of Connecticut, where she studied from 2007 to 2011. Additionally, she pursued a Minor in International Studies at The Institute at Palazzo Rucellai in 2010. This educational foundation equipped her with strong communication skills and a global perspective.
Early Career at NCC Media
Alyssa began her career at NCC Media, where she worked as a Sales Coordinator from 2011 to 2014. She later advanced to the role of Team Leader at the same company from 2014 to 2015. These positions allowed her to develop skills in sales coordination and team leadership, laying the groundwork for her future roles in customer success and account management.